said in color.

A little help.

Questions about your artwork, a file that won’t open, or your privacy? Send us a note.

Describe what happened and the browser you used. Please don’t include recordings, the words of your vows or payment details. We’ll use your email only to respond to this request.

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For a file that won’t open

Try MP3 or WAV, under 8 MB. Save audio from a wedding video before using the creator. Choose an excerpt between 1 and 60 seconds, and keep the original recording somewhere safe.