A little help.
Questions about your artwork, a file that won’t open, or your privacy? Send us a note.
Describe what happened and the browser you used. Please don’t include recordings, the words of your vows or payment details. We’ll use your email only to respond to this request.
For a file that won’t open
Try MP3 or WAV, under 8 MB. Save audio from a wedding video before using the creator. Choose an excerpt between 1 and 60 seconds, and keep the original recording somewhere safe.